Hybris 2105 to 2205 Upgrade error 500 on Backoffice

[nagachitirala]

Hi,

We ran into a Backoffice error showing a message - 500 - INTERNAL SERVER ERROR Something went wrong on our end while upgrading from 2105 to 2205. Has anyone faced similar error and any pointers for resolution would be helpful.

Error:

INFO [hybrisHTTP22] [LoginFormComposer] Available UI locales for backoffice: [de, en, es, es_CO, fr, it, ja, ko, pt, ru, zh, zh_TW, hi, id, cs, pl, hu]
May 24, 2023 11:08:18 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception
java.lang.NullPointerException: Cannot invoke "org.zkoss.zul.Textbox.setValue(String)" because "this.currentLanguageLabel" is null
at com.hybris.cockpitng.composer.LoginFormComposer.updateLabels(LoginFormComposer.java:279)
at com.hybris.cockpitng.composer.LoginFormComposer.doAfterCompose(LoginFormComposer.java:139)
at org.zkoss.zk.ui.impl.UiEngineImpl.doAfterCompose(UiEngineImpl.java:616)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild0(UiEngineImpl.java:941)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:888)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:775)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate(UiEngineImpl.java:739)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild0(UiEngineImpl.java:933)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:888)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:775)
at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate(UiEngineImpl.java:739)
at org.zkoss.zk.ui.impl.UiEngineImpl.execNewPage0(UiEngineImpl.java:460)
at org.zkoss.zk.ui.impl.UiEngineImpl.execNewPage(UiEngineImpl.java:368)
at org.zkoss.zk.ui.http.DHtmlLayoutServlet.process(DHtmlLayoutServlet.java:215)
at org.zkoss.zk.ui.http.DHtmlLayoutServlet.doGet(DHtmlLayoutServlet.java:140)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:488)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:582)

[gaurav11]

Please do the system update or import the current Language in your system with impex.

[nagachitirala]

Hi Gaurav,

Thanks for the response, but we already did the system update and languages are imported and can also be queried from flex search. Is there any particular that you are referring that might have missed importing during system update? Thanks.

[akapoor02]

Let me know if you found any solution for this?