HTML Template used in the Service Ticket does not show custom font

[Sara_S]

Dear all,

I kindly ask for your support regarding a consistency issue in our customer communications. We have created an HTML template to be used as a reply template in our service tickets. This template includes our corporate design elements, such as a specific font type—Segoe UI. When the customer service agents type the email, the placeholder #Text# should add the typed text and show it to the customer.

The issue we are facing is that although Segoe UI displays correctly within C4C when the email is sent, it does not appear as intended in Outlook. Instead, Outlook defaults to a different font (Calibri) when the email is received.

Could you please help me understand why the custom font does not render correctly in Outlook? I am aware that Segoe UI is not part of the font selection list in C4C. Is there a way to override this font list either through the application settings or directly within the HTML template?

If overriding via the HTML template is not feasible, could you advise on alternative solutions to ensure font consistency across all email clients?

Thank you very much for your assistance.

[clovismuller]

Hi Sara,
You can set the font in the HTML. Try something like this:

<style>
  body {
    font-family: 'Segoe UI', Arial, sans-serif;
  }
</style>

 Clóvis Müller