How to use Access Restrictions and Restriction Rules in C4C

[Former Member]

Hey,

I want to restrict the read and write access of a business user content- related. Therefore, I tried the Tab "Acess restrictions" under Administrator and User. Is there any document or Blog entry explaining each restriction rule and what fields need to be maintained in order to use it, since it is not clear for me in all cases. For example, I can enter "02 Service Units of Employee" for Registered products, but I don´t know how to use this rule.

Thanks a lot,

Sunny

[guenter_wilmer]

Please check blog

https://blogs.sap.com/2015/07/02/blog-series-access-control-management-basics-of-access-control-and-...

Here you find a good overview about access restrictions in C4C.

[Andrew86]

Do you have any familiarity with Historic Restrictions on the Ticketing workcenters?

For example, I have a situation where an org unit valid periods has ended. It contained 250 completed tickets.

I have devised and implemented restrictions on a new business role to see a specific org unit ticket queue AND I want them to see tickets from a org unit ticket queue thats valid period has ended (the one above containing 250 tickets). I look on the Historic Restrictions TAB, looked for the ID of the no-longer valid org unit, I find it, but it has no name. I select the read/write options, YET i am presented with a SAVE ERROR of “Access group ID [ID SEQUENCE] not valid for access context Service Unit”

Is this to be expected?

[Former Member]

Hello Anitha,

thanks for the link, but I still can´t figure it out. Where do I have to make the link between the registered product and the service unit? In which field to I enter my service unit to restrict the registered products?`

Best,

Sunny

[Former Member]

Hi Sunny,

Please refer to the below section of SAP C4C administrator guide:

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/1a02474c2bbf4e008dcfc9dc92c7...

Thanks

Anitha

[Former Member]

Hello Günter,

thanks for the link. It helped a lot to understand most of the restriction rules, unfortunately it is focused on sales and I was not able to transfer it to service. The example, I have already given above (Registered products restricted based on service unit of employee) is still unclear to me. I tried to enter the service unit to sales data in the customer view and sales in the product view, but it would not show.

Thanks,

Sunny