How to Show All Receipts Across Multiple POS Systems in SAP Customer Checkout

[MoazzamBaig]

Hello SAP Community,

We are working with the following setup:

• 1 SAP Customer Checkout Manager (CCOM)

• 2 SAP Customer Checkout POS systems (POS1 and POS2)

• Central Receipt Management is enabled on all systems

Each POS is properly connected to SAP Customer Checkout Manager. When receipts are posted from POS1 or POS2, they are successfully visible in SAP Customer Checkout Manager (CCOM). However, we are facing an issue:

• Receipts created on POS1 are not visible on POS2

• Receipts created on POS2 are not visible on POS1

• Each POS only shows its locally created receipts

Our goal is to enable each POS to view all receipts, regardless of which POS created them—leveraging the central receipt management if possible.   

How we can achieve to see Receipt in Both POS System

SAP Build SAP Customer Checkout 

[bikash_bansal · Accepted solution]

Hallo, 

Receipts created from POS 1 can be returned or reversed from POS 2.
Also receipts parked from POS1 can be fetched in POS2 and continued.

But in the standard solution it is not possible to view in POS2, receipts that were created from POS1.
You can think of developing this using PlugIns and receipts API(also used by the Receipt APP in SAP Customer Checkout manager). But its not part of standard solution.

Hope it helps.

If your question in answered correctly, kindly select the answer as "Right Answer". This helps others to follow and easily locate answers.

Best Regards,
Bikash Bansal
Product Owner, SAP Customer Checkout

[MoazzamBaig · Accepted solution]

Right Answer