How to segment for a specific website registration and not for any website registration ?

[alessandroventuri]

If I understand correctly, an interaction of the type "website registration" is not automatically created when creating a landing page with a form.

An interaction must be created.

I created one and assigned it a name "interaction X" in the "basic property" field. But now I am doimng a segmentation model and I only find as attribute in the interaction type "website registration". How do I filter for only the contact that subitted to that particular form with the "interaction X" ?

[SCHNEIDERT · Accepted solution]

Hi alessandroventuri,

I assume that your question is related to your comments in the other question, right (https://answers.sap.com/questions/13229925/how-to-create-landing-page-in-sap-marketing-cloud.html)?

As I suggested there, in my opinion you should be able to use the ID of the form that has been submitted.

In your other screenshot I saw that you are looking at the Segmentation Profiles. But before you have to go to the Segmentation Object, choose the Data Source and set the ID attribute to visible there.

BR Tobias

[alessandroventuri · Accepted solution]

Hi Tobias, that is a separate matter, regarding a scenario in which there isn't an interaction attached. Thanks for helping on that.

But since I have understood that it's better to add an interaction in the form, for a new scenario I am doing this. Therefore, I need an answer to what I am asking in this thread.

[SCHNEIDERT · Accepted solution]

Hi alessandroventuri,

okay, got it. As I understand, you used an Interaction of a custom interaction type ("Interaction X") in your form and submitted the form but are not able to find that Interaction in the Segmentation?

Usually it should look like that: You choose the corresponding Interaction Type in the "Data Mapping" part in the form. If you pre-select and hide the interaction in the "Basic Properties" part, the interaction should be visible for the contact that submitted the form (of course you need the fields like Name, Email-Address, a submit button and so on).

BR Tobias

[alessandroventuri · Accepted solution]

Hi, that's what I've done already. But now moving to the segmentation modeling app I want to keep only the contacts that submitted to this particular form. There are other forms in other landing page in other campaigns that are not involved in this campaign. So if I use interaction type attribute and I keep the website registration, how do I keep only the registrations of that particular form?

[SCHNEIDERT · Accepted solution]

alessandroventuri, well then you either have to use a separate Interaction Type which is only used for that specific form (but then you have to create separate interaction types for your different forms).

Or I would again suggest to use the Form ID. That's why I first thought it is related to your other use case.

BR Tobias

[alessandroventuri · Accepted solution]

jimbotbs I see. For this specific form I could use a "redeem offer" type of interaction, but I can't find it as a choice available in the form options. What should I do to have it?

interactions.png

[SCHNEIDERT · Accepted solution]

alessandroventuri therefore go to the Configure Your Solution app > Contacts and Profiles > Manage Interaction Content

There you can go to the Interaction Type of your choice (in your case I assume it is OFFER_REDEMPTION). For this interaction type you have to create an assignment using Communication Medium WEB. Then the interaction type should become available in your Form.

Let me know if you're facing any problems.

[alessandroventuri · Accepted solution]

Hi schneidert,

how can I go to the Segmentation Object? I only see these apps:obj.png

[alessandroventuri · Accepted solution]

Found it. But where do I choose the Data Source and set the ID attribute? Which data source should I select?

seg-obj.png

[SCHNEIDERT · Accepted solution]

Hi alessandroventuri,

you can choose the first of the Assigned Data Sources, _SAP_CF_CE_CONTACT_IA_ERP_CUST. There you should see the ID attribute and can set it to visible.

BR Tobias

[alessandroventuri · Accepted solution]

I have another question. After understanding that it's advisable to add an interaction in the form, I've added one. But in another form I haven't. Now I've made two new entries (form submit) to both forms. After that, segmenting for attribute "website registration", I see only the contact that submitted the form with the manually added interaction. The contact that submitted to the other form with no added interaction, is not found in the segmentation. Then I looked for it in the contacts app and it's not there. Apparently it has not been registered at all in the DB. What I am I doing wrong?

Thanks.

AV

[SCHNEIDERT · Accepted solution]

alessandroventuri

that's pretty hard to analyze without having access to the form. It's okay that you don't see an interaction in Segmentation if you did not add one to your form. But you should be able to find the contact in the contacts app. Did you use different email-addresses when submitting the different forms? Otherwise maybe the contacts have been merged.

Maybe you could post a screenshot of your form which does not work.

BR Tobias

[alessandroventuri · Accepted solution]

Hi, you were right, the contacts have been merged.

[alessandroventuri · Accepted solution]

schneidert is there a way to identify all contacts that submitted a form if this form has not an interaction associated?

[SCHNEIDERT · Accepted solution]

alessandroventuri then the contact should have two origins of type SAP_FORM with different IDs, right? Then I would again suggest to use that ID in segmentation.

Another way could maybe be to use the permissions and write something in the "Note" field. Like "permission set by form XYZ". But I never tried that.

[JEFODB]

Hi Allesandro,

You could add a second hidden item in your form called 'Content title' or in your case 'Website Registration X'. First create the custom field via the marketing extensibility application and for the business context 'Marketing: Interaction' and enable it for usage in forms.

Next, add the second field and link this second field to your first hidden field as displayed on the screenshot under 'Relevant for'.

Lastly, enable your custom field for segmentation. I believe this would cover your scenario. Otherwise you can indeed use the Form ID as mentioned by Tobias.

Kind regards,

Jef