how to search interactions for ticket in sap c4c

[stevendai]

Hi Team.

we have requirements for searching and exporting all interactions for tickets from c4c .

we had tried to use

https://myXXX.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection('objectId')/ServiceRequestTextCollection

for searching all livechat contents. It seems like good for us.

but for email channel's inbound and outbound. we can just get email subject and body content which customers first send.

we do not know what is the differences between livechat and email ?

can anyone help this

thanks in advance

[AnkushPashine · Accepted solution]

Hello Dai,

Please check if below suggestion help/answer's your requirement :-

1.Logon to C4C tenant

2.Go to Service work center->Ticket view ->Note down the ''SUBJECT' of your E-mail Ticket.

3.Go to Activities work center ->Email view->Search with above noted Ticket's Subject

=>It will show - ALL the Inbound and Outbound Interaction for that Subject (for your Ticket

with mention subject)

4.Now click on option "More ->Download to Microsoft Excel'.

===>In this way, you will be able to search Interaction related to Ticket and further do

download it.

Hope this helps !

Thanks and Regards,

Ankush Pashine.

[stevendai · Accepted solution]

Hi Aukush.

thanks for your information. i had found it , it is exactly what i want.

[Neeraj_Jain1]

Hello skis,

Please refer below SAP Notes. Hope it's clarifies your query.

https://userapps.support.sap.com/sap/support/knowledge/en/2710683

2710683 - How to show the related Ticket Interactions in the standard Report All Tickets with All Interactions

https://userapps.support.sap.com/sap/support/knowledge/en/2943530

2943530 - How to Enable the Search in List View of E-mail Interactions Functionality

Regards,

Neeraj Jain