How to restrict employee in service ticket Assigned to field

[former_member690694]

Dear Team,

I need to restrict service ticket assignment to manager and above department.

Could you please confirm how to restrict employee in field "Assigned to" in service ticket. Is it possible to do it through UI or do we need to do it through SDK validation only.

Thanks and Regards,

Madhuri Dubey.

[PrasanthArya]

in order to restrict the scenario, you would need to configure your Service And Support Teams, using the Organization Structure. Once this is in place you can filter the Assigned to Field (Agent) based on the standard department query.