How to resolve Cancellation of Checked-In visit is not allowed error in sap c4c

[former_member696337]

Hi Team,

We are trying to change the status of visit from Open to cancelled through data workbench but w are getting the error

Cancellation of Checked-In visit is not allowed

Can anyone please help us to resolve the issue.

Waiting for your kind response.

Pushpa

[former_member221362]

A visit completed or in process or checked in, cannot be cancelled. also please confirm if you are replicating visits from CRM if the life cycle status code used is 4 in the payload check it if all are correct then you may raise ticket to SAP support with payload and example