How to remove service test tickets from C4C production system

[former_member690694]

Dear Team,

Need to remove service test tickets from C4C production system, kindly let us know the standard method to do this activity.

Thanks and Regards,

Madhuri Dubey.

[sathya_k5 · Accepted solution]

Hi Madhuri,

In production systems, deletion of tickets is not possible for now, however you can mark the open tickets as irrelevant.

Note: This is not supported for closed/completed tickets.

Hope this helps.

Regards,

Sathya

[former_member226]

Hi,

From SAP Side it is recommended to not delete the existing from production environment as it might contain some information which can be re-used in future or for analytics purpose. For more details, pls check: https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/CLOUD/en-US/934f88f22a8c42bbbd5d313af1e...

However if still needed then pls follow the approach mentioned by Tobias using odata.

Alternatively, you can also delete the tickets using "Administrator"-->"Service and Social"-->"Ticket Configuration"-->"Delete Ticket". What I am unsure of is, if this also applies to productive environment because when released it was only available for TEST/DEV landscape. Meanwhile, SAP might have extended it to productive environment as well but I am not sure, please check.

ticket-deletion.png

BR
Saurabh

[nish_murthy]

Yes, Ticket Deletion via the UI is still not supported in Production tenants as of 2008 release.

[former_member226]

Thanks Nishanth for confirming.

[SCHNEIDERT]

Hi Madhuri,

you can simply use the OData API with DELETE using the ObjectID of the Ticket. Request-URI would look like this:

https://my123456.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection('ObjectID')

Before you have to use GET to get your x-csrf-token.

Hope that helps

BR Tobias