How to pass Email in password reset URL

[former_member847841]

Hi,

I have a requirement to send a email when ever user goes to error during password reset journey. For that I need to pass the user's email address which the user got the email. I am trying to pass $email in the password reset URL however its taking profile.email only suppose if user has 3 different email address from one of them triggering an email in that situation how it is possible to get the email in the URL which currently user received an email

Thanks,

Maheswari

[Oleh_Ilchyshyn]

Hi Maheswari,

There aren't other placeholders such as $email to use in the Reset Password template.
And as you mentioned, even if you have 3 different emails, from the URL you can get only lastUpdated(taken from profile.email).
As I know, there aren't any capabilities to catch it using placeholder variables.

[SebastianSchuck]

The problem seems to be that the email used to start the reset process is not tracked by CDC. Even the extension endpoint and audit log do not provide that detail. The lack of this information forces you to build custom password reset services for use cases like the one mentioned in the question. It would be great if someone at Gigya could change this.

Right now you need to ensure the users keep their primary email up-to-date for communication purposes if you only plan to use the OOTB CDC functionalities.