How to make user as an Administrator on Service Control Center Contacts

[Former Member]

Hi, to whom it may concern,

I'd like to ask how to make a user become an administrator as a contact on Service Control Center. I understand upon initial setup that there should be a Service Agent that will be authorized to create Administrators. But in further details (as seen on screenshot), even if I create employees with Administrator roles, it seems that it doesn't capture the fact that these users are admin. Does any body knows how can I make users to become admin. Thank you in advance for those who will respond.

[amit_kumar159 · Accepted solution]

You can assign or create contact assignment of existing Admin user. please follow the below steps.

Go to Service Control work center -> Click on hyper link 'Active Contacts' -> Click on 'Create Contacts Assignment' -> Contact Type: IT Contact -> Assign to Contact : who is admin user -> Send changes and close.

[Former Member · Accepted solution]

Hi Amit,

I've already done this but as seen on my screenshot it still doesn't show that these new created contacts are tagged as Administrator.

[amit_kumar159 · Accepted solution]

Hi Adonis,

I can see that 'Leonard Loo' is an Administrator in attached screen shot. Please see the Administrator column marked 'Yes' and also under general information section.

If user is assigned with Admin business role then here it will be as administrator.

[Ankit]

Hello Charlotte,

You can refer the Blog: All About Service Control Center in Cloud for Customer(C4C) & KBA: 2101230 – How To Create a Commercial Contact , IT Contact or SAP Store Buyer contact.

Regards,

Ankit K