How to load data for contact "Commerce Tab"

[former_member355106]

Hello together,

does anybody has a guide how to load data for the commerce tab of the contact? It is needed to prepare a demo system.

See attachment.

BR/

[former_member226 · Accepted solution]

Hello,

Since these are ML-based models hence it typically depends on the system data available for recommendation algorithms. However, based on my experience there are few techniques which can be used to show sections in the "Commerce" tab of contact profile in SMC:

1. Buying History --> It simply shows all the products which have been added as part of SALES_ORDER Interaction for the contact.

2. Browsing Favorites --> This shows all the products which were added as part of "SHOP_ITEM_VIEW" interaction for the contact.

3. Recommendations Based on Browsing Favorites --> This shows all the products which were added as part of "SHOP_ITEM_VIEW" interaction within the last 15 days AND which have not yet been purchased i.e. SALES_ORDER interaction not yet exists for contact, if the standard model (SAP_IC_PROD_VIEWED_TOGETHER) is being used for it. If you have customized the model then check accordingly.

model.png

4. Recommendations Based on Buying History --> It also works on the same principle as in point 3 above. The only difference is interaction type here is SALES_ORDER in the last 60 days if standard model SAP_IC_PROD_CROSS_SELL is used. If you have customized the model then check accordingly. Also make sure that there exists at least 1 other contact which has done a similar interaction with other items.

contact-1.png

contact-2.png

For more details I would recommend to check teh offical documentation to know the details.

Thanks

Saurabh

[Private_Member_467521]

Hi oliver76,

As these are usually structures, I believe you will have to deal with the whole thing (entire contact data structure) to be uploaded.

Here is the SAP best practice that works also for Commerce Cloud

https://www.sap.com/cxworks/article/523901139/best_practices_for_importing_interaction_contact_data_...

if the records already exist and need to update them or if the best practice is a long shot for you, then my recommendation would be to automate it through RPA. If can do it manually, I am sure it can be automated.

Should this help to address your topic, please kindly advise.

Cheers,

Luis