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how to link to multilingual surveys from email invitation

Former Member
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204

Dear,

in our business scenario, we want to send out invitations to our customer contacts requesting them to fill in a satisfaction survey. We work from a campaign, to which we link a multilingual email content. So far all goes well, the recipient receives the email in his language (if we had provided an email template for his language). In the email, we link through to the survey, using the tag: "https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}651". In this tag, there is no possibility to set a language parameter and we found that when the email recipient clicks on the survey link, he is routed to the survey in the first language that is configured on the survey. Even if we have made the survey multi lingual. How can we work around this challenge?

Thanks,

Jacky van den Broek

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PrasanthArya
Product and Topic Expert
Product and Topic Expert

We cannot embed the language in the URL as it will become rigid when it is actually going to multiple countries.
The other option is to create a survey itself in default language other than English

Alternatively an existing solution would be to have users in a specific country already have browser settings in the language they want to receive , in this case by default it will open the survey in that language itself , irrespective of what language the survey is maintained.