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How to integrate SAP S/4 HANA Interaction Center with Genesys Cloud ?

former_member777413
Explorer

on ‎2021 Nov 22 11:47 AM

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What're the steps to integrate SAP S/4 HANA 1909 Interaction with Genesys Cloud CTI.

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anthonyx_uliano
Participant
‎2021 Nov 22 12:15 PM

Hi Srikanth,

Are you looking for something like this?

SAP Interaction Center and Genesys PureCloud

In this video, our engineering team connected SAP Interaction Center with Genesys PureCloud CTI through DaVinci and the Embeddable Framework.

Happy to provide more information if this is what you are looking for.

Thanks,

Tony

former_member777413
Explorer
‎2021 Nov 22 12:18 PM
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Yes Tony, I'm looking for a similar integration.

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