How to give customer recommended products based on predefined questions and answers ?

[chatsdelisabe]

Hello expert, Based on online predefined questions, age, profession, budget style etc and customer answers, customer select age 20, female, student, love shopping and spending money, Commerce will give recommendation products based on customer profile . how to configure recomendation products based on these questions and answer in backoffice ? how to design these questions and answers ? thanks

[Former Member]

Greetings chatsdelisabe,

I would highly recommend this link for your review. It explains in good level of detail how the personalized recommendation works across the CX suite.

CX Works | Personalized recommendations - Set Up and Operate (sap.com)

Hopefully it will shed a light on your topic. 🙂

Luis

[chatsdelisabe]

Hello Luis, thank you for your quick respond, i checked this doc, it is setup in marketing cloud solution. can we use hybris commerce feature to implement it ? thank you

[Former Member]

Hi chatsdelisabe

I understand the personalized recommendations extend through the entire CX suite, including SAP Commerce Cloud.

Thank you