How to get Resolution due date in SDK in SAP C4C

[former_member690694]

Dear Team,

Could you please help me to get resolution due date of service ticket as it's standard field like completion due date . I am able to get completion due date but not getting resolution due date in onsave method of service BO.

Thanks and Regards,

MD.

[former_member690694]

Dear Team,

Could you please confirm how to get below field from service bo timelines. I am not able to get in SDK.

"ResolutionDueDateTime": "2021-12-22T13:00:00Z",

Thanks and Regards,

Md.

[ThiagoSarmento]

Dear Madhuri,

You would like to know what is the backend path for the field ResolutionDueDateTime?

Can you please specify how to locate this field on the UI?

Regards,
Thiago

[monokizsolt7]

Hi thiago.sarmento,

I am facing the same issue, UI designer shows a path which is not available in SDK. Is it possible to get the value somehow? If not, please release the field so developers can use it.

Thanks, Zsolt

[ThiagoSarmento]

Hello,

In case the depicted element from the Ticket BO connected to the ResolutionDue UI field is not visible on the Repository Explorer, then it may not be PSM released.

On this case, you may create an incident to SAP for a PSM release request for read or write access depending on your requirement, following this KBA: https://launchpad.support.sap.com/#/notes/2455548

Regards,

Thiago