How to get change history in SAP C4C in SDK coding

[former_member690694]

Dear Team,

Based on service ticket status and one kut field(reopen remark) i want to set Reopen counter field and i have tried to put this code in after modify, beforesave and onsave method of service bo. But after saving one time successfully if agent again go in edit mode of ticket and change any other field value still reopen counter getting increase by 1 as per status and reopen remark field value condition getting satisfy. Can i put some code where i can check which field getting change then only this count should get increase.

if(Status == "Z7")

{

if( this.ReopenRemarks == "Z02" )

{

var count = 1;

this.ReopenCounter1 = this.ReopenCounter1 + count;

count.Clear();

}

Thanks and Regards,

MD,

[former_member690694]

Can anyone please help me in it.

Thanks and Regards,

MD.

[marika_marszalkowski]

Hey Madhuri,

I am not sure that I understand your question nor that I can help, but you referenced the SAP Cloud SDK. Can you share the SDK related code you struggle with and point out what exactly is not working as well as what you would like to achieve?

Regards,

Marika

[KevinAlcock1]

Hi Madhuri

If possible create an action at the xbo level, add your script to the action (without status / remarks conditions) then call the action via workflow. Workflow will give you the flexibility to add the check for current and future business logic, including for changed values on every save

Regards

Kevin