How to find LOG of e-mails for a Lead.

[former_member750277]

Users are saying that they are not receiving the e-mails from a lead.

Hence I need the e-mail logs to check the notification setting in CRM. That's why I need the email logs going to the user related to a Lead. Please suggest me how to proceed.

[Khaled_Alkafoury]

Any e-mail and messaging activity that you trigger using workflows can be tracked in the document flow for an object. This is possible because e-mail and messaging activities created through workflows are now linked to the source object. To enable tracking e-mails, you must select the flag Create E-mail Activity in the workflow rule.

[nikhilwalsetwar]

Hi mainak18021998

There are two possibilities to check this,

1. If the emails are getting triggered from the workflow and not getting delivered then you can check in the workflow rule log.

2. If the emails are getting send as a communication then you can check under Administrator -> Business Task Management Work center.

Hope this helps,

Nikhil

[PrasanthArya]

While the above sugested two approaches suffice the requirement to an extent, C4C doesnt provide any Trackig mechanism explicityly to see if the emails are received by the end user or not .

Neverthless , if you see an instance where the email is created but it is not received by the users, you can share the details (sender , reciepeint , email timestamp , scenarion in which email is sent ) to SAP Support via an incindet , using which it can be confrmed if the email is sent sucesfully or not to the recipient