How to expose REST API in order to Find Customer based on phone/mobile number in CSCOCKPIT for Third party usage?

[Former Member]

Hello All, Can anyone help me to fulfill my requirement. My requirement is: 1. A call center agent will receive a call. As soon as he/she receives the call CISO will internally make one rest call to hybris by passing the current phone/mobile number and will check whether customer is present in hybris system they will recieve true/false. This services is implemented. 2. Based on this true/false, further they will pass phone no/mobile no. if 1st service returns "true" now here what they want is "they want CSCOCKPIT Screen should get appeared with the CUSTOMER SEARCH WIDGET WITH AVIALABLE CUSTOMER Result based on phone number directly if they are logged in CSCOCKPIT, if not they should be asked for login again get the results" Please someone help me to solve my requirement.

Thanks & Regards,

[Former Member · Accepted solution]

Hi ,

Please have a look into cockpit jump-in URLS . We can use events such as activation,search,celum,msg and cs Please see the wiki link below : https://wiki.hybris.com/display/release5/Cockpit+Jump-In+URLs

[Former Member]

: Hi Jithin,

Thank you for the help "Jump Url" link worked for me. My target objective i had achieved. Thank you very much for you help.

Best Regards, Amol

[Former Member]

: Hi Jithin thank you for quick reply. What I will do, I will go through the url you have provided and try to fulfill my requirement.

Regards,