How to divide contact after merging process in SAP Marketing Cloud?

[alex_gaevoy]

Hi, Experts !

In our case, there is a third-party master system for SAP Marketing for Contacts.
In the master system, there are some processes with Contacts:
1) Merging process, when two contacts merge in one
When two contacts was merged in the master system we use PUT request to merge this contacts in SAP Marketing Cloud:
PUT AdditionalIDs(ContactID='002',ContactOrigin='Z_LOYALTY',InteractionContactAdditionalOrigin='Z_LOYALTY',InteractionContactAdditionalExternalID='001')
As a result, we obtain one Contact with two ContactID with same ContactOrigin='Z_LOYALTY' in SAP Marketing Cloud.

2) Separation process, when one contact after the merge process we need to divide on two contacts: ContactID='002',ContactOrigin='Z_LOYALTY' and ContactID='001 ',ContactOrigin='Z_LOYALTY'.
In other words, as if we are canceling the process of merging.

Unfortunately, I haven't found info how to do this yet.
Could you help us to solve this issue?

Thanks for your help in advance!

Best regards,
Alex Gaevoy

[andreasfranz]

Hello Alex.

a split of already merged contacts is currently not supported. Ideally you make sure that those contacts are not getting merged beforehand.

best regards

Andreas Franz