How to delete the contact address synched from Outlook

[kapil_chourasia]

Hi Experts,

We are facing the challenge that users have changed the contact's address in outlook, which got synced to C4C system. Also, the changed address got copied at account level as additional address. Now the problem is we can not delete the additional address neither from account nor from contact.

We are getting below error while deleting the error.

"You are not allowed to delete this address. The address is still being used by contact 1793995 (outlook contact test outlook contact test). If you still want to delete this address, maintain a different business address for the contact."

Any hint or advice is much appreciated.

Regards,

Kapil

[former_member81526]

Good afternoon Kapil,

do you have the real address of the contact? Have you tried with Data Workbench?

Kindest regards,

Ana Gándara