How to customize SAP Contact Center Restful Configuration Interface

[former_member686160]

Hi ,

We are integrating our SAP Contact Center with NICE , in this process we are using standard SAP Contact Center Restful Configuration Interface for workforce management, however it is not completely satisfying our functionality, hence we want to customize the standard SAP Contact Center Restful Configuration Interfaces or want to create new Restful Configuration Interfaces.

We are requesting you please let us know how to create new Restful Configuration Interfaces and customize Restful Configuration Interfaces,

[former_member736352]

Hi,

Would be very helpful to tell current Contact Center version you are running. Especially as we have done an interface for the purposes you mentioned. Please see https://docs.cc.sinch.com/onpremise/fp17/api/RAI.html

Also please be aware that SAP do not allow you to modify source code and all modifications fails outside of support scope.

If you feel that interfaces provided are not suitable for you needs, then I encourage you to raise an incident and to specify the need. We will based on the feedback create a feature request and check if we see that useful.

BR,
Jukka

[aldets]

Hi,

I personally wouldn't recommend modifieing the existing API that is provided by SAP. In the future it would mean that you'd have to do the modifications again, if you were to upgrade the RI software.

Since the database is there, I don't see a problem with creating your on Restful Service on top of the DB. There are tons of guides to create one with C#, Java, Python etc.

I for instance made one for myself with Python and Flask. Obviously I used a very small test database for that and creating one for SAP Database is going to be a complex job.

Kind regards,

Alder