How to create a ticket in Service Cloud from a service request in SAP Commerce Cloud

[sabouraya1]

Hello,

Is there any documentation on how to setup this scenario?

A shop user creates a service request --> A c4c ticket is generated

[nish_murthy]

Hi Salma,

Please refer the Help Center documentation: https://help.sap.com/viewer/50c996852b32456c96d3161a95544cdb/1905/en-US/8c47c75c86691014895c8d27d75f...

This should help you to understand how to configure a replication from service request in SAP Commerce Cloud to Ticket creation in SAP Service Cloud.

Kind Regards,

Nishanth

[arun02_12]

Hi sabouraya1

Kindly refer the below help center doc

https://help.sap.com/viewer/908ee62fb58e4ec99cea045413ff7225/2005/en-US/8be7f0e88669101496f9b227bf3a...

[former_member701491]

Hello arun02.12,

Does the integration between C4C and Commerce Cloud for ticket replication needs CPI or is it direct ?

Best regards,

Anas