How to copy field "Email Address" in C4C from Account to Contact using workflow rules?

[Former Member]

I need the email address from "Account" to flow into "Primary Contact" automatically.

But when I check in Business Object "Contacts" go to "Actions" --> "Field Update"--->Fields does not show Email ID in the drop down. There is only "ID" option. If I select ID -->"Copy from field"--->only 4 options(Bfrsavecheck, sales group, Sales Office, zcustom) are available..

How can I get the account fields in the drop down to copy the field?

This urgent, would appreciate some help from SAP Hybris C4C Stalwarts.

Thanks in advance.

[arun02_12 · Accepted solution]

Hello Reeth,

Using workflow you can only copy information from fields within a BO. It will not be possible to copy the details from Account to Contact and also Rule editor is used to control field properties and not the field values.
In your case, you can have a custom implementation On save of the contact which copies the data that is required from the corresponding Account.

Refer the KBA in this link for Why the Communication details are not copied from Account to contact .

Best Regards,

Arun

[Former Member]

Thank you for the information Arun!

[Former Member]

Can "Rules Editor" be used for this instead of "Workflow Rules"?