How to configure Webhook to work with List-unsubscribe?

[lllkirilll]

Emarsys.
I have List-unsubscribe connected in my project. I want to receive data that the user clicked on the unsubscribe button and send it via Webhook to a specific endpoint. How to do it?
https://help.emarsys.com/hc/en-us/articles/360016272377-Best-practices-List-unsubscribe

[moshenaveh]

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[KunalBansal]

Hello lllkirilll,

May I request you to share some of the screenshots of your setup?

Thanks and Regards,

Kunal Bansal, SAP CX Architect

[lllkirilll]

Hello bansal.kunal,

What exactly do you want to see? I'm just not completely friends with Emarsys and if you tell me what and where to look, it would be great

[canakalin]

Hi Kirill,

As of my knowledge, there is no way to record the list-unsubscribe function from the email. If it was an Emarsys unsubscription link. It was possible. But there is another way you can go. When the contact clicks on the list-unsubscribe function on an email. The contact automatically gets opted out in the contact data(after a few seconds of delay). So, you can use a data change trigger on an automation program to record this change if you only use the list-unsubscribe function, of course, there is no problem. But If you use both the Emarsys unsubscription link and list-unsubscribe function, I think you can use a segment saying the contacts who didn't click the unsubscribe link on the email. So you can exclude these contacts who can unsubscribe from the link in the email instead of the list-unsubscribe function. So, you only have the contacts who unsubscribe from the list-unsubscribe function. Let me know if this works out for you.

BR,

Can

[canakalin]

Then, of course, you can use these contacts on your webhook according to your configuration at the end of your automation program. You can even save them as a update contact list node so you can see which contacts list-unsubscribe and had the webhook triggered.

[lllkirilll]

Thank you very much for your help. I got it. I have done this automation- Audience-focused journeys (Automation Center)
Now when users click the unsubscribe button, the required data is sent to my endpoint

[canakalin]

You are welcome. Glad to help.