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How to configure SMS channels

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652

Hi everyone,

I'm trying to set up a text messaging service on the Sales Cloud system, but I encountered a hold-up due to a required field named - ShortCode. I looked it up a bit, and as it seems none of the SMS service providers I've contacted supplies is. Is there a way to work it around?

I'm following these links:

Configure SMS Channels - SAP Help Portal

Connect C4C with SMS provider in three simple steps | SAP Blogs

FAQ’s on SMS Integration with Tickets in SAP Hybris Cloud for Customer | SAP Blogs

Thank you in advance,

Daniel

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Answers (1)

nish_murthy
Product and Topic Expert
Product and Topic Expert
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Hello 2543462,

You can check an online shortcode lookup tool and try obtaining the shortcode from the SMS.

Kind Regards,

Nishanth