Wechat integration with C4C is supported, especially it is used by those customers who use Wechat instead of Whatsapp for communication. As mentioned in earlier thread, you could explore other options for Whatsapp integration.
check this series blog and blog1 on whatsapp integration from SAP Business byDesign (ByD) system perspective, C4C and ByD are similar SAP solution build on same technical platform. So I hope it helps.
There is no standard integration for Whatsapp or WeChat supported from C4C. Neverthless Whatsapp being Open source you can explore the webservices(soap/rest) to check if your use case can be fulfilled.
There is no standard functionality, Please see the attached the document flow here is my solution
1. Users can communicate to the customer on WhatsApp through Infobip, here both ways communication can be done.
2. Infobip needs to consume C4C API and through this API, it can send the same message to C4C along with user name, customer mobile number and the message.
3.C4C will identify a customer with the same mobile number and create a service request for the same customer and store this message history in separate tab under the ticket.
4.C4C keeps storing messages until the ticket gets closed.
5. Once the ticket gets closed for this customer and if again C4C gets the new message for the same customer then it will create a new service ticket and keep storing message history till the ticket gets closed.
Bluesky
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.