How to configure product categories in Marketing Cloud?

[former_member654580]

Hi experts

I am checking that products and orders are migrated from S4 / HANA to SMC. But I see that it generates an error about product categories.

Are product categories configurable and transferable from one client to another? or is it done in each client? And how?

error-de-categoria-de-productos.jpg

BR.

Elio C

[MarkusGrant · Accepted solution]

Hi Elio,

You can either import the product categories using the Data File Load app or transfer them from S/4HANA or any other external system using the OData API API_MKT_PRODCAT_HIERARCHY_SRV.

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2011.500/en-US/0e2aba592be84709972682d9...

If your categories are very stable then the file upload might be the quickest and easiest option. If there are new categories being added often then the integration is probably the way to go.

In Marketing Cloud the Product Categories are more like master data so as far as I know they are not transferrable from one tenant to another.

Cheers,

Markus

[former_member654580]

Thanks markusgrant

The load would be done, this time, manually, via Import of CSV files.

Do you have a model to correctly place the data?

I downloaded the template from the APP import but it is not clear.

Best regards

Elio C,

[former_member226]

Hello,

You can use the downloaded example template to start with. As most of the fields are self-explanatory free text fields hence you can fill them with whatever your business needs are. However, there are 2 fields CATEGORY_TYPE and PRODCAT_HIERARCHY_USAGE that have a value restriction. Possible values for these 2 fields are documented in OData documentation in the following link where they are represented as "ProductCategoryType" and "ProductHierarchyUsage" respectively.

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/LATEST/en-US/50f024e5cf4546d383b05d6902...

I have also attached here as a sample imported file: