How to configure bounces in Hybris Marketing Cloud?

[Former Member]

Hi experts,

I have been doing tests on Hybris Marketing cloud, when I send test campaigns and I open the mails, the indicators are updated correctly, adding one to the open mail counter, also with the unique clicks. The problem is when I send mails to adresses that I know do not exist to test the bounces KPI, the system shows it as delivered. By sending it directly from the mail I receive the mail that the account does not exist. Does anyone know what may be happening?

Thank you in advance.

Regards

Juan

[jayce_wang]

Hi Juan,

Please have a look at the following documents.

https://help.sap.com/viewer/9775a1fb912c487b961bd59cd6179c3a/1802%20500/en-US/d93d309843904cdf92ed93...

https://blogs.sap.com/2016/06/15/sap-hybris-marketing-integration-with-aws-ses-email-provider/

Best regards,

Jayce.

[Former Member]

Hi Jayce, thank you so much for replying.

In my case I am using SAP Mobile Services, and not Amazon. Are the configuration similarto each other? This configuration on the email service provider side was made by SAP. Do I need to inform SAP to check this issue?

Thank you in advance

Regards

Juan

[jayce_wang]

Hi Juan,

Yes, maybe something goes wrong in the sapMS. And I think it is better to create an incident in CEC-MKT-CPG-EXE component so that we can investigate the issue directly in your system. Please open the incident for your DEV/TEST system with sample document.

Thanks in advance.

Best regards,

Jayce.