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How to clear area of Interaction Center Alert.
former_member20
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on 2019 Dec 03 12:35 PM
506
- SAP Managed Tags
- SAP Customer Relationship Management
- CRM Interaction Center
I am raising interaction alert using below code. I call the same alert on BuAgConfirmed and BuAgReset events. The requirement is to clear/reset the alert when the event is BuAgReset.
fb = session->get_factbase( ).
CALL METHOD me->set_fb_attr_by_id
EXPORTING
id = lv_id
value = lv_value.I tried using the below, but it doesn't work.
fb->clean_up( ). Know the answer?
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former_member20
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2019 Dec 04
10:28 AM
Self resolved using below.
cl_crm_ic_abap_alert->if_crm_ic_alert_service~send_alert_cancel( ).You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
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