How to check who uploaded a document in SAP FSM Service calls e.g. via the history of Service Call.

[SAPSupport]

Hi Team,

Is there a way to find/ identify who uploaded documents to a Service Call? For example history of who uploaded documents for Service Calls.

Thanks

------------------------------------------------------------------------------------------------------------------------------------------------
Learn more about the SAP Support user and program here.

[SAPSupport · Accepted solution]

Hi,

Currently there is not way to check/ identify who uploaded documents to a Service Call via history in SAP FSM.

You can try to use Audit API, since attachments this is one of our DTO’s. Depending on the requirement, first of all you need to find ID of attachment e.g. use Query API SELECT a from Attachment a where a.object.objectId = 'insert sc.id'; and then look in audit.

Moreover, you can also check the below Query API:

SELECT a.fileName as FileName, a.description as FileDescription, a.type as FileType, (p.firstName +' '+ p.lastName) as CreatedPerson, (lp.firstName +' '+ lp.lastName) as LastChangedBy
FROM Attachment a
INNER JOIN ServiceCall sc ON sc.id = a.object.objectId
INNER JOIN Person p ON p.id = a.createPerson
INNER JOIN Person lp ON lp.id = a.lastChangedBy
WHERE sc.code = 'xxxxx';

Thanks