How to change the sender's email address when C4C user send email in Opportunity?

[former_member741187]

Hi C4C experts,

When an C4C user send email to customer in 'Activities' tab of Opportunity by clicking 'New' button,

C4C set 'From email' address with the default sender email address set in the configuration not the user's email address who sent the email.

We'd like to set 'From email' address with actual sender's email address not the default email address.

Would you please help how to do this?

[Marta_G_N]

Dear,

Check this other thread:

https://community.sap.com/t5/crm-and-cx-blogs-by-members/g2k-how-to-send-an-email-from-c4c-activitie...

Also remember to include the sender domain under the accepted domains in the Fax settings of the Project Scope.

BR,