How to Cancel Customer Contract Invoice Request of a Completed Contract

[SAPSupport]

Hi,
We cancelled contract number **
but accidentally forgot to cancel the invoice request as well.

Is it possible to get help from you on this?
How can I cancel the invoice request?
Thank you very much.

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[SAPSupport · Accepted solution]

The reason the Customer Contract Invoice Request is showing with the status To Be Invoiced, is because you have selected the Keep Invoice Requests in the Invoice Cancellation field of the Contract. 

As the Cancellation of the Item has already been completed, you are no longer able to change the Invoice Cancellation to Cancel Pending Invoice Requests. Also, since there is no Invoice Schedule maintained and the items are directly Invoiced via the Customer Contract Invoice Request, the invoice request cannot be cancelled anymore.

Considering that no further changes can be applied to the document, which would allow the cancellation of the Invoice Request, please invoice the Customer Contract Invoice Request with a 0 Amount.

This scenario is documented on KBA 3388525 - Cannot Cancel Customer Contract Invoice Request (me.sap.com/notes/3388525)

Best Regards,

Marcelo
SAP Product Support