How to assign all activities from old employee (user) to new employee in SAP C4C Service?

[former_member700140]

How to assign all tickets, email and other on going activities to old employee (user) to new employee in SAP C4C Service?

[PrasanthArya]

If an employee is on vacation or temporarily absent, employees can define delegates for themselves, defining relevant access rights by area. Administrators can create delegates for all employees. You can create delegates for yourself, or administrators can create delegates for employees who are away from the office, either for a short period or long period of time. The delegated employee gains certain access rights of the substituted employee for the specified period of time.

refer : https://help.sap.com/viewer/24765b551a014b779b95c7b07d8e9079/CLOUD/en-US/af03e8dc33a3427abe60b83204d...

Alternatively you can choose to update the same Via DWB / OData