How to add new fields to the scoring attributes

[Former Member]

Hello experts! According extensibility guide for SAP Marketing (https://help.sap.com/viewer/13d84c47bb6749a188fd53915c256516/1902.500/en-US/e465dd30cb3342f091fd14a2f8ac06fc.html), in the custom fields & logic app I create custom field.

Then in the UIs and Reports tab i choose the Enable status on the «Marketing Common Service» and «Score Attributes» fields.

Then, according to the documentation, I expect to see the attribute I added in the previous step in the score bulder application.

But this is not happening. How do I display a new attribute?

[latha_b]

Hi Andrey,

Can you create the incident for SAP, we will check from our side what is wrong. After some time ( approximately more than an hour) it should be visible in score builder.

Regards,

Latha

[Former Member]

Yes, I published a custom field.We have tried and "all consumers" & "all accounts & contacts"too. This is a test environment

[SCHNEIDERT]

Hi Andrey,

I think Latha is right and you should open an incident in the support launchpad.

In our system it works as expected.

Kind regards

Tobias

[SCHNEIDERT]

Hi Andrey,

for me it looks good. Did you release the custom field?

Which segmentation profile are you using for the score? I can try to reproduce the issue.

Is it on Q- or P-Tenant? Maybe it's a problem after the 1902 upgrade.

BR Tobias