How can I create or send a personalized message to WhatsApp?

[elio]

Hi

johannes.hirling

jayce.wang

kunal_bansal

I hope they find you well.

I dare to name them in my question because you are tough on the subject.

I have guided myself with the step by step to make the sending of the campaign to WhatsApp a reality, it is still under construction, but well, it is being worked on. https://blogs.sap.com/2017/09/25/enable-personalized-messaging-sap-hybris-marketing-cloud-integratio...

I have created CBO, Trigger, Channel & Media and Export Definition.

My questions or concerns are as follows:

1.- How can I link the Exporta Definition that I create to send to WhatsApp with the CBO that I create for WhatsApp campaigns?

2.- In email campaigns you can customize the delivery, that is: Hello Mr. "NAME".

Is it possible to customize the sending of the WhatsApp message at that level? Even other fields that are in MKT and that are custom.

Best regards

Elio C.

[isathore]

Hi Elio,

This is a completely custom implementation. You message must be stored in a CBO or a custom fields. There are no standard integration nor field that can be used.

Best Regards, Isabelle