Help and Explanation on Integration of Gigya and Hybris Commerce v6.7

[Former Member]

Dear experts,

I have some questions about integration of Gigya with Hybris commerce (v6.7).

For the integration I did every steps that they mentioned on this page https://developers.gigya.com/display/GD/Hybris but still I have some problems:

1-) I try to create a new user using Gigya registration screen from Hybris commerce. In the end of registration I can see the new user in Gigya but not in the Hybris commerce.

2-) If I try to login into Hybris with this user, I am always getting the same error:

{ "callId": "f476631b3dc4ckl9e474k3b96f23bf", "errorCode": 403002, "errorDetails": "The requests timestamp skew more than 120 seconds from the server time. Please check you server's time and timezone configuration. Server timestamp: 1533560000, Request timestamp: 1533559842", "errorMessage": "Request has expired", "apiVersion": 2, "statusCode": 403, "statusReason": "Forbidden", "time": "2018-08-06T12:53:20.334Z" }

I tried to change my local time to GMT / UTC and many others but I can"t fix that problem.

3-) If is it possible could please explain the right way step by step how can I create a synchronization and integration between Gigya and Hybris commerce? There is no good explanation in Gigya developer page. There are hundred ways of implementation and I am very confused!

Thank you.

Selim

[Former Member · Accepted solution]

Hi experts,

I was getting this error because of time gap between my local and Gigya servers and I tried to change my local time to GTM-UTC and many others but I couldn't fix it. So I have a solution now just add gigyaSiteSecret too in your Gigya configuration and thats it. I was only using the user key and user secret. If you only use these two to connect Gigya it need additional security checking like time sync. Also for the simple integration Gigya's addons are enough.

Thank you.

Selim

[former_member575835]

Can you please add the additional conf. which you did to make it success.

[Former Member]

See my answer above.

[former_member597223]

Hi Selim,

We have gigyaToHybrisSyncCronJob job , did you try running that .Also are you able to see Gigya extension in backoffice ? You can verify if customer is created with some uid, untill you do not perform mapping between uid of hybris commerce customer and email of Gigya user.

[Former Member]

Hi Neha,

Yes I can see the Gigya extension in backoffice. I have gigyaToHybrisSyncCronJob but it is doing nothing. I also created mapping between Gigya profile.email and Hybris uid but I always getting the "Request has expired" error. Should I do any other manual configuration except install Gigya's addons?

Thank you.

[former_member597223]

Hello,

Did you check if the same user exists in your commerce which you created via Gigya, under User->Customers in backoffice. Are you using RAAS ?

[Former Member]

Hello Neha,

I solved the problem with additional conf. see my comment below.

Thank you