HAC: Extensions not visible or cannot be selected in Platform Update page

[accenture_internal]

I am using Hybris 6.5 and trying to do platform update through hAC update (https://localhost:9002/hac/platform/update) , but i am not getting extensions visible under toggle all and also when click on UPDATE button its not updating platform

help me out

[geffchang]

That's weird. Does your localextensions.xml have anything inside? Can you try to stop the server, do an "ant clean all", start server. Then, open HAC in Private (Firefox) or Incognito (Chrome) mode.

[VinayKumarS]

Hi Ramandeep,

Make sure that your extensions loaded or not from below url https://localhost:9002/hac/platform/extensions

Also from recent hybris versions when you go to initilize or update. First it will not display the extensions. after a moment the extensions will get displayed. I noticed this. But i have not experienced like you. The extensions will be loaded after a couple of seconds. if server performance is bad. may be after minute.

check if there are any errors in the browser by clicking on F12 on your browser.

[former_member696417]

Yes there is a ajax call which takes time when you are running the Commerce platform on low hardware configuration machines.

[arvind-kumar_avinash]

The first thing I would check in this case is https://localhost:9002/platform/extensions (i.e. Platform>Extensions in hAC) because even if you do not have any extension in your localextension.xml, all the extensions from hybris/bin/platform/ext must be present on this page. If I do not find any extension on this page, I would look into the console log of ant clean all build to find if there is an issue with the build. If the build is successful and even after a server restart the problem persists, I would try in some other browser.

[accenture_internal]

I tried in all browser , ant clean all, server restart fine but nothing working. Strange is this after some time like 30-45 minutes i am able to see all expected extensions in hAC (https://localhost:9002/hac/platform/update) but by the time its session already got expired. login again and same anomaly appears. is there any way to extend its session timeout?

[accenture_internal]

thanks for your response, I have more then 20 extensions in localextensions.xml. i tried this in all browser including incognito mode. ant clean all ,server restart nothing working. Strange is this after some time like 30-45 minutes i am able to see all expected extensions in hAC (https://localhost:9002/hac/platform/update) but by the time its session already got expired. login again and same anomaly appears

[geffchang]

You can try to change the session timeout in local.properties. Add/Change default.session.timeout=3600; the value is in seconds. You can try to set it to 0 first, which means no session timeout. That way, you can test if the timeout is the problem or not.

Have you also considered upgrading to the latest 6.5.0.14?