Guided Configuration - System is being prepared

[lisa_w]

Hello everybody,

we have now a new SAP Marketing Cloud Starter System. When I would like to change same settings in Manage Your Solution, we cannot do anything. Only we see this overview. What we must do to work with Manage Your Solution?

[KunalBansal]

Hello Lisa,

Please check User Onboarding for SAP S/4HANA Cloud.

Kunal

[lisa_w]

Hello Kunal,

with this Guide I have implemented our Marketing Cloud. After this steps I would make changes in some settings in Manage Your Solution. But I cannot do anything. Surprise.

The link is of no use to me. Can you give me a specific answer how can I unlock my settings? Or what the problem might be? So that I resolve my problem and can work with the cloud?

Lisa

[KunalBansal]

Hello Lisa,

You need to contact SAP Cloud Operations for support.

Kunal

[lisa_w]

I need to correct myself, we have a qualitative system of Marketing Cloud.

Manage Your Solution is not available.

And I can't write an incident, because I can't select in System our Marketing Cloud.

Have I forgotten to log in an account somewhere?

Or need I more permissions from my superadministrator?