GTIN (EAN) number is added a 0 on the left side by C4C.

[former_member709242]

Hello everyone!

The issue is that when the material is created or modificated by the standar web service for material replication from SAP ERP i see the payload of the material and the GTIN (EAN) getting to C4C without 0 on the left:

But when i check the product in the GTIN view the product has a zero on the left:

Someone knows how does this work? and how to let it without the zero on the left.

Thanks in advance.

JDSS

[former_member81526 · Accepted solution]

Hello Juan David,

same happened to me and this was the answer from SAP that solved it:

You have the option to customize the Message Severity Configuration in BC settings for materials. The severity value for "GTIN &1 not valid; it must have 8, 12, 13, or 14 digits" can be set to any of the four (Success, Information, Warning, Error) and can also be suppressed. The GTINs/EANs value is modified before the payload is processed.

• For the scenario where the message severity configuration is such that ‘severity’ is set to ‘ERROR’ and ‘suppress message’ is unchecked, the EANs/GTINs are appended with leading zeros to make sure its length is 14.

• For remaining scenarios, the EANs/GTINs values remain unmodified i.e. not appended with leading zeros.

Solution

Change the message severity and/or suppress the message. You can find the setting in Business Configuration --> Materials --> Message Severity Configuration

[former_member709242 · Accepted solution]

This solved, Thank you so much!