Google Analytics - Get Interaction products into SAP Marketign cloud

[former_member664075]

Hi,

I have successfully integrated Google Analytics with Marketing Cloud system. We can able to read the data form the Google. Here we are able to get the Interactions along with the products. But the Products are not created or updated in the system.

My Question : How do we create products and Interaction products for the contact ?

Configurations in MC side :

Google Query Product and related Dimensions

Google Common Query filter and Dimensions

Data in Import monitor:

In the import monitor , product origin is coming as "web", we have maintiend Origin in the manage your solution APP but no use.

[former_member664075 · Accepted solution]

Hi Saurabh,

Thank you for the update, we did not see any error and by standard they are sending this data to MC system from CPI. So we need to modify the standard iFlow. Do we have any other options without modifying the standard iFlow ?

This is the class used for GA "CUAN_WEB_TRACKING_MAPPING_SRV", will it create Product master data in the backend ?

[former_member226 · Accepted solution]

hmm...may be I am overlooking something but I don't see any place in CPI where they have hardcoded the data for origin to "web" while sending the data to SMC using CUAN_WEB_TRACKING_MAPPING_SRV. Can you please share/elaborate where do you see this?

I am not sure if service CUAN_WEB_TRACKING_MAPPING_SRV will create the product automatically if in case the mentioned product is missing. To be fair, CUAN_WEB_TRACKING_MAPPING_SRV will just get the data from GA and finally the internal API methods will be creating interactions, hence in my personal opinion, I would say missing interaction products should be created by the system automatically.

[former_member226]

Hello,

What is the error you get in "Import Monitor"?

Further, you need to map OBJET_TYPE for product origin with Block/Upper case letters as SAP backend always expects "WEB" instead of "web". In your snapshot, I see it is being passed with lower case hence that might be causing the issue.

frontend.png

backend.png

Thanks
Saurabh

[former_member664075]

Thank you so much Saurabh for the response. I am agreed with your answers.

How do we proceed for this design. Do we need to enhance in CPI to create product Master data ?

Ideally the process should be taken care by API but here that part is missing. And moreover there is no option to do enhancement in SAP CPI iFLow for GA.

Do we need to contact SAP Support through Lanunchpad ?