Getting Internal Server Error on Promotion Engine Results Tab

[former_member68291]

Hi,

When I click on the "promotion engine results" tab in a specific order, i am getting internal server error. At the same time, the customer is also getting 500 error code and he is not able to display his orders. How can i fix this? The logs are:

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INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | ERROR [hybrisHTTP67] [172.31.43.233] [UiEngineImpl] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 |  java.lang.NullPointerException: null INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.PromotionEngineResultPopulator.populate(PromotionEngineResultPopulator.java:48) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.PromotionEngineResultPopulator.populate(PromotionEngineResultPopulator.java:1) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate(AbstractPopulatingConverter.java:73) ~[classes/:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.createPromotionEngineResult(AbstractPromotionEngineResultPopulator.java:90) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.lambda$2(AbstractPromotionEngineResultPopulator.java:78) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1691) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499) ~[?:1.8.0_141] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.getPromotionEngineResults(AbstractPromotionEngineResultPopulator.java:78) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.populate(AbstractPromotionEngineResultPopulator.java:58) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.OrderEntryDiscountPromotionEngineResultsPopulator.populate(OrderEntryDiscountPromotionEngineResultsPopulator.java:35) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.170 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.OrderEntryDiscountPromotionEngineResultsPopulator.populate(OrderEntryDiscountPromotionEngineResultsPopulator.java:1) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.AbstractPromotionEngineResultPopulator.populate(AbstractPromotionEngineResultPopulator.java:1) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate(AbstractPopulatingConverter.java:73) ~[classes/:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.commerceservices.converter.impl.AbstractPopulatingConverter.convert(AbstractPopulatingConverter.java:37) ~[classes/:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.servicelayer.dto.converter.Converter.convertAll(Converter.java:79) ~[coreserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.PromotionEngineResultsPopulator.populate(PromotionEngineResultsPopulator.java:48) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionengineservices.promotionengine.report.populators.PromotionEngineResultsPopulator.populate(PromotionEngineResultsPopulator.java:1) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate(AbstractPopulatingConverter.java:73) ~[classes/:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.commerceservices.converter.impl.AbstractPopulatingConverter.convert(AbstractPopulatingConverter.java:37) ~[classes/:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionengineservices.promotionengine.report.impl.DefaultReportPromotionService.report(DefaultReportPromotionService.java:38) ~[promotionengineservicesserver.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionenginebackoffice.editors.PromotionEngineResultsTabEditorAreaRenderer.renderTab(PromotionEngineResultsTabEditorAreaRenderer.java:69) ~[?:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionenginebackoffice.editors.PromotionEngineResultsTabEditorAreaRenderer.render(PromotionEngineResultsTabEditorAreaRenderer.java:47) ~[?:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at de.hybris.platform.promotionenginebackoffice.editors.PromotionEngineResultsTabEditorAreaRenderer.render(PromotionEngineResultsTabEditorAreaRenderer.java:1) ~[?:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at com.hybris.cockpitng.widgets.common.ProxyRenderer.render(ProxyRenderer.java:79) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaTabRenderer.render(DefaultEditorAreaTabRenderer.java:63) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaTabRenderer.render(DefaultEditorAreaTabRenderer.java:31) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at com.hybris.cockpitng.widgets.common.ProxyRenderer.render(ProxyRenderer.java:79) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaRenderer.lambda$render$0(DefaultEditorAreaRenderer.java:133) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3163) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3133) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3075) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:337) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.171 | at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:361) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:369) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaRenderer.sendRenderEvent(DefaultEditorAreaRenderer.java:270) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaRenderer.access$000(DefaultEditorAreaRenderer.java:54) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaRenderer$1.onEvent(DefaultEditorAreaRenderer.java:150) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at com.hybris.cockpitng.widgets.editorarea.renderer.impl.DefaultEditorAreaRenderer$1.onEvent(DefaultEditorAreaRenderer.java:141) ~[backoffice-widgets-6.5.0.27-RC1.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3163) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3133) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3075) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:337) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zul.Tabbox$Listener.onEvent(Tabbox.java:773) ~[zul-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3163) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3133) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3075) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.impl.UiEngineImpl.processEvent(UiEngineImpl.java:1853) ~[zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.impl.UiEngineImpl.process(UiEngineImpl.java:1625) [zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.ui.impl.UiEngineImpl.execUpdate(UiEngineImpl.java:1328) [zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.process(DHtmlUpdateServlet.java:606) [zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.doGet(DHtmlUpdateServlet.java:482) [zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.doPost(DHtmlUpdateServlet.java:490) [zk-8.0.4.2.jar:3.6.4] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) [servlet-api.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) [servlet-api.jar:?] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) [catalina.jar:7.0.94] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.94] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat7-websocket.jar:7.0.94] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.94] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.94] INFO | jvm 1 | main | 2020/05/27 16:11:21.172 | at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:208) [spring-security-web-4.2.6.RELEASE.jar:4.2.6.RELEASE]