Getting Internal Server Error in SAP Hybris Backoffice

[former_member1266774]

Hi,

We've recently upgraded to CX 1905.18 from 1905.7 after which we are facing issue with Backoffice wherein we get an error popup saying "Internal Server Error" as in the screenshot attached when something is being loaded.

Additional Info: We're facing this issue even while logging out of the backoffice.

We're getting following error in the console.

"logs": {
      "timeMillis": 1599557380267,
      "thread": "hybrisHTTP12",
      "level": "ERROR",
      "loggerName": "org.zkoss.zk.ui.impl.UiEngineImpl",
      "message": "",
      "thrown": {
        "commonElementCount": 0,
        "localizedMessage": "'java.time.ZoneId org.zkoss.zk.ui.event.ClientInfoEvent.getZoneId()'",
        "message": "'java.time.ZoneId org.zkoss.zk.ui.event.ClientInfoEvent.getZoneId()'",
        "name": "java.lang.NoSuchMethodError",
        "extendedStackTrace": [
          {
            "class": "com.hybris.cockpitng.admin.CockpitMainWindowComposer",
            "method": "publishClientInfo",
            "file": "CockpitMainWindowComposer.java",
            "line": 198,
            "exact": false,
            "location": "cockpitadmin-19.05.18-RC1.jar",
            "version": "?"
          },
          {
            "class": "jdk.internal.reflect.GeneratedMethodAccessor1543",
            "method": "invoke",
            "line": -1,
            "exact": false,
            "location": "?",
            "version": "?"
          },
          {
            "class": "jdk.internal.reflect.DelegatingMethodAccessorImpl",
            "method": "invoke",
            "file": "DelegatingMethodAccessorImpl.java",
            "line": 43,
            "exact": false,
            "location": "?",
            "version": "?"
          },
          {
            "class": "java.lang.reflect.Method",
            "method": "invoke",
            "file": "Method.java",
            "line": 566,
            "exact": false,
            "location": "?",
            "version": "?"
          },
          {
            "class": "com.hybris.cockpitng.util.ViewAnnotationAwareComposer",
            "method": "invokeListenerMethod",
            "file": "ViewAnnotationAwareComposer.java",
            "line": 104,
            "exact": false,
            "location": "cockpitframework-19.05.18-RC1.jar",
            "version": "?"
          },
          {
            "class": "com.hybris.cockpitng.util.ViewAnnotationAwareComposer",
            "method": "lambda$applyEventListener$2",
            "file": "ViewAnnotationAwareComposer.java",
            "line": 128,
            "exact": false,
            "location": "cockpitframework-19.05.18-RC1.jar",
            "version": "?"
          },
          {
            "class": "org.zkoss.zk.ui.AbstractComponent",
            "method": "onEvent",
            "file": "AbstractComponent.java",
            "line": 3177,
            "exact": false,
            "location": "zk-8.6.0.2.jar",
            "version": "8.6.0.2"
          },
          {
            "class": "org.zkoss.zk.ui.AbstractComponent",
            "method": "service",
            "file": "AbstractComponent.java",
            "line": 3147,
            "exact": false,
            "location": "zk-8.6.0.2.jar",
            "version": "8.6.0.2"
          },
          {
            "class": "org.zkoss.zk.ui.AbstractComponent",
            "method": "service",
            "file": "AbstractComponent.java",
            "line": 3089,
            "exact": false,
            "location": "zk-8.6.0.2.jar",
            "version": "8.6.0.2"
          },

Any pointers will be really appreciated. Thank you.

[a-k_hartmann]

Issue was introduced with 1905.18. In 1905.17 it's okay.

Probably wrong version of zk framework. getZoneId exists not before 9.0.0