Get the list of products filtered based on the skill assigned to the ticket

[former_member349377]

While adding the items in tickets, we would like to get the list of products filtered based on the skill assigned to the ticket.

So that will create a query which filters list of products by Skill so I can only see products that should be added to that ticket with that Skill.

Inside this I want to add the skill field.

Thanks,

Monalisha

[Former Member]

Hi,

Have you tried to see if the Skill field is under Adaptation mode? Upon clicking the Product search help->filter, try to see if the Skill field is available in the list.

[former_member355484 · Accepted solution]

Dear Monalisha,

I have looked into your inquiry and this would be a new requirement.

I would advise you to post this as an improvement ideas on our Customer Influence site:

https://influence.sap.com/SAPCloudforCustomer

Regards,

Paula

[AnkushPashine]

Hello Monalisha,

There is no option for to filter base on skill using the product value help as shown in your screenshot.

1.When an item is added in a ticket, skills from the ticket header are determined for the item as well. Skills maintained for a product are also determined at the ticket item level.

2.The Skills tab at the ticket item level displays the list of skills for that item. You can modify a skill by selecting or deselecting the Mandatory checkbox. You can also delete a skill.

***Please See :=>

For more details please help center document "Determine Skills in Tickets".

Hope this answered your query .

Thanks and Regards,

Ankush Pashine.