Generic SMS Bounce part

[former_member664075]

Hi ,

I have a scenario, where we have implemented third party service provider to send SMS.

We are able to send SMS successfully, and to retrieve bounces, I have created an iFlow URL ends with "/STATUS" and it is triggering the iflow but the data is not getting updated in SAP Marketing Cloud

I followed below URLS.

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2011.500/en-US/e8de7b46e17e4d049bf4ba78...

https://blogs.sap.com/2018/07/23/sap-marketing-cloud-connect-any-text-message-service-provider-to-sa...

Q -Where we can see the error/success in SAP Marketing cloud(Log information) related to SMS Bounce part.

Example payload :

{
    "page": "0",
    "lastPage": "true",
    "status": [
         {
                         "messageId" : "4XXXC412D121C3E2F59",
                         "recipient": "+91998XXXXXXX",
                         "statusText": "Number does not exist",
                         "type": "Permanent",
                         "timestamp": "20201203144813"
                    }
   
    ]
}

[former_member664075]

Hi Kunal,

Thank you for Quick response. Hope you are doing good.

Actually the issue is...

1. Interaction is not created at contact level for bounce related.

2. There is no tracking to see the data is reached to MC system from CPI or not?

3. We don't know if incase of any error or mapping issue exists in the Bounce payload.

BR

Subbu.

[former_member664075]

I have mapped OutbundID to messageID ("messageId" : "4XXXC412D121C3E2F59")coming form campaign. But nowhere mentioned in documentation. For unsubscribe we have option to Map OutboundID, so that it will get update at campaign level.

[KunalBansal]

Hi anantagiri.subrahmanyam,

I understand that you're using the Generic SMS and you must be running a Campaign, right?

You can see the campaign log and in campaign screen you can see the Bounce information.

Ideally, you can search those Interactions in app "Browse Interactions Data".

Best Regards,

Kunal