G/L Account not valid and Cash acc. not has not been defined error CCO

[Tharindu]

Dear Experts ,

We are getting below two errors from the checkout monitor in cash-in , day end process and the receipt posting and cannot updating in Sap business one . But as mentioned in blogs we did insert GL accounts in to the system and maintaining in Sap business one as well. Please see below screen shots regarding the errors and what are the settings had been done there . Kindly requesting any one to help us to get rid of the same .

Cash in

Receipt posting

CCO settings

Sap business One

Best Regards ,

Tharindu.

[gunther_sandtner]

Dear tharindu,

In general, your configuration looks correct.

Can you double-check that you are sending from CCO to the correct SLD ID (CCO configuration -> Integration -> SAP Business One)?

Are you able to post to G/L account 135000 directly in SAP B1?

Also please provide

• CCO version
• CCO scenario packages version (+ are there any partner steps?)
• B1 version + localization

Kind regards,

Gunther

[anderson_schmitt · Accepted solution]

Dear Tharindu,

Regarding to the error DI Error: (-10) G/L account is not valid [VPM4.AcctCode][line: 1], we checked that your SAP B1 is using a segmented chart of accounts.

In this case, in the CCO, you need to enter the value of the AcctCode from the table OACT.

Run the following SQL statement in your SAP B1 database to find the correct value

select * from OACT

Regards,

Anderson

[Tharindu · Accepted solution]

Dear Anderson,

It is well noted .

Yes you are correct and after giving the sys account code to the CCO the error been sorted out .

Thanks for the kind advise .

Best Regards,

Tharindu.

[Tharindu]

Dear Gunther,

Because of suser id issue we could not able to book the ticket as you advised yet . As soon as it has been sorted out will create the incident accordingly . Small question to asked regarding the same , Is there any possibility to pop up those kind of errors due to localization because this new db been created with in a US localized data base . Appreciate if you can advice on this as well . Thanks .

Best Regards,

Tharindu .

[Tharindu]

Dear Gunther,

It is well noted and Thanks for your kind advice . Will do the needful accordingly .

Best Regards,

Tharindu.

[Tharindu]

Dear Gunther,

Appreciate your support on the above concern . Yes it is the correct SLD ID 0010000101 using in CCO configuration -> Integration -> SAP Business One . And yes it is possible to post transactions to 135000 directly in Sap business one system .

For you kind reference ,

Current CCO version is 2.0 FP 09 PL 26

CCO scenario packages version is CustomerCheckout_V4.0.31 and CustomerCheckoutUI_V4.0.31.

CCO extention version is 3.2.3 and uses vBIU.sap.CCO.MaterialTaxCode partner step here .

SAP Business one version is 10 2102.

Please advice accordingly .

Best Regards,

Tharindu .

[gunther_sandtner]

Dear Tharindu,

Could you please open a ticket with SAP Customer Checkout support? We can then arrange a remote session so that I can have a closer look on this issue (I'd like to check the CCO configuration and payload in B1if and some settings in SAP B1).

Kind regards,

Gunther