Footer Components disappearing intermittently on storefront build on CCV2 (1808.4)

[former_member780174]

Hello All,

We need help regarding an intermittent issue in which footer components is disappearing for the storefront. We have done inspection and WCMS settings but didn't notice anything. This issue is not specific to single user / environment its happening for all. Is there any way or approach we can resolve such issue. ?

Thanks in advance !!

[alex_alvarez1]

Are there any restrictions set on the component? Are there any exceptions on any of the controllers in the log files?

[VinayKumarS]

Is there any pattern that if it is happening post deployment or just when server is running its happenling just like that?

[former_member780174]

Hi alexandre.alvarez

Thanks for your reply. No there are no any restriction set on the component and in the KIBANA logs we are frequently getting below error log.

{"timeMillis":1637226577964,"thread":"hybrisHTTP32","level":"WARN","loggerName":"de.hybris.platform.acceleratorcms.component.renderer.impl.DefaultCMSComponentRendererRegistry","message":"Error processing component tag. currentComponent [CMSLinkComponentModel (8798288577596@2)] exception: while trying to invoke the method java.lang.String.length() of a null object loaded from local variable 'str'","endOfBatch":false,"loggerFqcn":"de.hybris.platform.util.logging.HybrisLogger","contextMap":{"RemoteAddr":"[198.143.52.6] ","Tenant":""},"threadId":183,"threadPriority":5}

Also the footer component is associated with { CMSLinkComponent } type. Do you these logs error are related to footer disappearing intermittently.

Thanks in Advance !

[chandnigideon13]

Hi all,

We are facing a similar issue while migrating to CCV2 (1905 - 2105). Our footer component looks distorted intermittently.
Were you able to resolve this issue?

Thanks in advance!

[chandnigideon13]

Hi all,

We are facing a similar issue while migrating to CCV2 (1905 - 2105). Our footer component looks distorted intermittently.
Were you able to resolve this issue?

Thanks in advance!