Fetch total vol of email and ticket attachments from C4C

[shenu]

Hi SAP experts,

Is anyone aware on how to get total vol of email and ticket attachments from C4C as odata ServiceRequestAttachmentFolderCollection

and EmailAttachmentCollection doesnot support count or other functions without using dependent ids?

Your guidance is much appreciated.

[AlanChen]

Hi Shenu,

This is not supported. Direct entity set read of TextCollection/Notes, Attachments and Service Point Location Address is not supported. Attachments and Notes are attached to an object (Master/Transactional) and should be read with reference to that object via navigation.

For more details please refer to the KBA 2523462.

I think the only way to get the total vol is to traverse every service request object. You may contact your developers or third-party partner to do so.