Feedback suervey

[Former Member]

Hello,

can someone advise how I can automatically send a customer feedback email using Qualtrics when the ticket in the SAP Service Cloud is finished?

Thank you for any advice.

BR,

SAURABH

[robohassel · Accepted solution]

Hi satavelekar ,

This type of integration between Qualtrics and SAP Service Cloud is really simple. I made a video and a tutorial that shows how to set up this integration.

https://www.anodius.com/en/qa/how-to-integrate-qualtrics-and-sap-service-cloud/

regards,

Robo

[former_member363931]

See e.g. https://blogs.sap.com/2019/08/22/integrate-qualtrics-and-sap-service-cloud-in-five-steps/ for a way on how you could achieve your goal.