Failure to enter the SAP Commerce Backoffice in PRD

[former_member654580]

Hi experts

A failure is being presented to us to access the SAP Commerce Backoffice in the PRD environment.

The entrance to the Quality environment works correctly.

What could be the problem? and how to correct it?

BR.

Elio C

[pavan_joshi1]

Hello,
Provide some more info.

Please check some tomcat / console errors if any application layer issues.

If not, it probably looks like network layer issue with proxy - error reading from server.

Thanks!

[former_member654580]

Hi pavan_joshi

I do not understand you, how do I consult the error console, do you mean to look at the Backoffice for quality?

Regarding the network, I do not think it is a proxy error, since we have tried to enter the system from different points, even from different countries.

BR

Elio C